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Covid-19

Updated 14 MAY 2021

 

Travel advice  

Before travelling make sure you check all relevant governmental advice. This should include where you are travelling from and travelling to. Travel may be permitted only for certain purposes, in particular, touristic travel may not be allowed, and self-isolation may be required.   

 
Before making a hostel booking or staying in a hostel, please check all relevant governmental advice and that the hostel is open and ready to host guests safely. In parts of our network, some hostels have had to close or operate differently for various durations. 

 

HI’s temporary cancellation policy applies from 26 March 2020 

 

If you have an existing booking with hihostels.com and are unable to stay due to governmental restrictions related to Covid-19 which prevent you from travelling (such as travel bans or enforced self-isolation), or the hostel you booked is no longer able to accommodate you, the following options are available:  

 

Don’t cancel, postpone your stay  

Contact the hostel to re-arrange a future stay. You will find the hostel contact details in your booking confirmation. Any amendment is at the hostel’s discretion and is not guaranteed. The pre-existing Booking Terms and Conditions still apply.   
Please do not contact HI to reschedule bookings as we do not have the capability to deal with such requests.  
  

Cancel your booking 

If you must cancel your booking, then contact HI at info@hihostels.com, stating your booking reference number. Pre-existing Booking Terms and Conditions still apply, which means your hostel booking deposit is non-refundable.   
However, as a goodwill gesture if there were no official restrictions in place at the time of booking, but there are at the time of travel and you cancel your booking; then you may be entitled to a credit of your hostel booking deposit.   
If you are offered a credit, it must be used on a booking made through hihostels.com within 12 months of the issue date. However, the hostel stay can be at any later point in time and it can be used on any bookable hostel of your choice.   

 
Unfortunately, if there are no official travel restrictions in place and it is your choice not to travel, then your hostel booking deposit would still be non-refundable, and we would not offer you a credit.  
  
If there are official travel restrictions already in place at the time you make the booking and you later chose to cancel your booking; your hostel booking deposit would still be non-refundable, and we would not offer you a credit. 
  

Cancel your booking and leave your deposit with HI as a donation  

Hostelling international is a for good not-for-profit organisation with a sustainable and social purpose. All the revenue we receive is put back into our programmes and towards supporting our member organisations. Read more about our impact and how your donations can help here.  

 

This policy is designed to ensure we survive during this turbulent time, and that we can continue to give our customers the chance to travel and discover the world once it’s safe to do so again. We hope you will understand and continue to support us during this time when we need it the most. We appreciate your patience and contributions.  
Check out our donations page to see how to support the HI charity. Thank you.

We are very sorry for any inconvenience caused and look forward to welcoming you in all our hostels once it’s safe to travel and socialise again.  

 

‘HI Flexi-booking’ promotion from 14 May 2021 to 31 August 2021

 

Should you need to cancel, whatever the reason, rest assured we have you covered. For bookings made between 14 May 2021 (00.01 BST) and 31 August 2021 (23.59 BST), you will have the option to:

 

  1. Donate your booking deposit to support HI.
  2. Get a credit to use on hihostels.com at a later date.
  3. Get a refund.

 

The cancellation must be made at least 24 hours prior to the arrival time. This can be done either online through your hihostels.com account or by direct email to the hostel. For cancellations within 24 hours of arrival time, the usual cancellation terms apply and the deposit remains non-refundable. The arrival time at your destination hostel is considered as 18:00 (6pm) local time to the hostel.

The ‘HI Flexi-booking' promotion will be reviewed regularly and is subject to change or removal without prior notice.