Contact us

If you have a question you'd like to ask, please check out our FAQs first. If you can't find what you're looking for there, you can contact us as follows:

Booking - Amendments

Unfortunately, amendments to bookings cannot be made online at www.hihostels.com or via Hostelling International.  If you would like to enquire about changing your booking, you would need to contact the hostel directly and it would then be at the hostels discretion. Contact details for our hostels can be found on the hostel listing or your confirmation email.  
 

Booking - Cancellations

If you created an account on hihostels.com, please log into your account and cancel the booking, if you made your booking as a guest, please either contact the hostel directly or Hostelling International on the email address below.  Please note that as per the Terms & Conditions you accepted at the time of making the booking, the deposit paid is non-refundable.  

If you did not make your booking on hihostels.com please contact either the hostel directly or the site used to make the booking.  

Booking - Make a booking

To make a booking, please do so online at hihostels.com.  If not able to make your booking online for any reason, please contact the hostel directly, Contact details for our hostels can be found on the hostel listing.  Hostelling International are not able to make booking.  

Booking - Queries

If you have a query regarding your stay at a hostel e.g. Mail, luggage storage, linen, catering etc please contact the hostel directly, Contact details for our hostels can be found on the hostel listing 

Complaints

Although Hostelling International is the Federation which umbrellas our National Youth Hostel Associations, we do not have day to day controls over the management of the hostels or their employment issues. If you were not happy with your stay please contact the National Association responsible for the country of the hostel.  Contact details for our National Associations can be found on the Our Network or hostels page

Groups

For enquiries about group booking please visit the groups site.

Membership

If you have an query regarding a membership issued at a hostel or by a National Assocation please contact the National Association responsible for the country of the hostel.  Contact details for our National Associations can be found on the Our Network of hostels page.

If your query is regarding an eMembership please refer to our FAQs 

All other enquiries

For all other enquiries, you can contact us by email at info[at]hihostels.com.
Our team works Monday to Friday, 9am to 5pm (UK time), we will try to respond within two working days.

Hostelling International 2nd Floor, Gate House Fretherne Road Welwyn Garden City Herts. AL8 6RD England

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