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These T&C apply to bookings made before July 2022
Booking made on hihostels.com are a contract with the hostel or Youth Hostel Association who runs the hostel, not HI.
HI’s duties are to accurately display the prices supplied by the hostel, make you aware of their terms and conditions and ensure your booking is confirmed with them. Our role is that of an intermediary.
We collect a non-refundable deposit payment at the time of booking.
We are happy to handle any issues related to our role in showing the prices, terms and conditions and making the bookings. If you have any issues regarding the contract covering your stay or your stay itself, these should be addressed with the hostel.
You will need to pay your balance to the hostel and this will typically be due on arriving at the hostel for your check-in. However in some cases the balance will be due before your stay, the hostel may contact you to ask you to make this payment in advance.
COVID-19 Proof of vaccination – To ensure the safety of travellers and staff, and comply with governmental regulations, many hostels in our network now require proof of COVID-19 vaccination or negative test result. You’ll be asked to show the required documentation at check-in.
Our hostels will do their best to communicate this with you but it is the traveller’s responsibility to check before they book or travel what are the rules in place in the country and hostel they are travelling to.
BOOKING CANCELLATIONS
As your contract is directly between you and the hostel (or Association who runs the hostel), it is essential that the hostel is aware if you would like to cancel.
To cancel a stay you must send an email to the hostel – see the hostel’s page or confirmation email for contact details.
In most cases, the cancellation must be made at least 24 hours prior to the arrival time. The arrival time at your destination hostel is considered as 18:00 (6pm) local time to the hostel. However, some hostels have a stricter cancellation policy, please check before booking.
For cancellations within 24 hours of arrival time, the ‘late cancellation and No show’ charges apply.
In the event of a cancellation, the booking deposit is always non-refundable, unless stated otherwise in the booking conditions.
It is our responsibility to ensure you are aware of the terms and conditions of cancellation although these are set by the hostel or Association. You are required to review these terms before booking and we also send you a copy with your confirmation email.
TEMPORARY CANCELLATION POLICY (COVID-19)
In response to the COVID-19 pandemic we have implemented a temporary cancellation policy applies from 26 March 2020.
If you have an existing booking with hihostels.com and are unable to stay due to governmental restrictions related to Covid-19 which prevent you from travelling (such as travel bans or enforced self-isolation), or the hostel you booked is no longer able to accommodate you, the following options are available:
1. Don’t cancel, postpone your stay
Contact the hostel to re-arrange a future stay. You will find the hostel contact details in your booking confirmation. Any amendment is at the hostel’s discretion and is not guaranteed. The pre-existing Booking Terms and Conditions still apply. Please do not contact HI to reschedule bookings as we do not have the capability to deal with such requests.
2. Cancel your booking
If you must cancel your booking, then contact HI at info[at]hihostels.com, stating your booking reference number. Pre-existing Booking Terms and Conditions still apply, which means your hostel booking deposit is non-refundable.
However, as a goodwill gesture if there were no official restrictions in place at the time of booking, but there are at the time of travel and you cancel your booking; then you may be entitled to a credit of your hostel booking deposit.
If you are offered a credit, it must be used on a booking made through hihostels.com within 12 months of the issue date. However, the hostel stay can be at any later point in time and it can be used on any bookable hostel of your choice.
Unfortunately, if there are no official travel restrictions in place and it is your choice not to travel, then your hostel booking deposit would still be non-refundable, and we would not offer you a credit.
If there are official travel restrictions already in place at the time you make the booking and you later chose to cancel your booking; your hostel booking deposit would still be non-refundable, and we would not offer you a credit.
LATE CANCELLATIONS OR NO SHOWS ON BOOKINGS
When you book, you agree to a contract which protects the hostel from being left with empty beds which they may not have time to re-sell. If you cancel too close to the agreed check-in date (“late cancellation”) or fail to arrive for your booking (“no show”), the hostel may ask us to act on their behalf to collect the late cancellation charge or the no show charge. In such a case, we will collect the relevant charge and remit that amount to the hostel (or Association that runs the hostel).
The cancellation must be made at least 24 hours prior to the arrival time. The arrival time at your destination hostel is considered as 18:00 (6pm) local time to the hostel. For cancellations within 24 hours of arrival time, the ‘Late cancellation and No show’ charges apply.
The following ‘Late cancellation and No Show’ charges apply to all bookings made on hihostels.com:
– If a cancellation is not received and you do not arrive for a booking of 1 night you will be charged 1 night, plus applicable taxes.
– If a cancellation is not received and you do not arrive for a booking of 2 or more nights you will be charged 2 nights, plus applicable taxes.
In the event of a cancellation, the booking deposit is always non-refundable, unless stated otherwise in the booking conditions.
Some hostels have a stricter cancellation policy and will request the cancellation be made 2-3 days in advance, please check the specific hostel T&Cs before booking.
We would always recommend you purchase travel insurance and in the event that you are unable to travel, claim against that policy.
HI FLEXI-BOOKING PROMO 14 MAY 2021 TO 31 AUGUST 2021
Should you need to cancel, whatever the reason, rest assured we have you covered. For bookings made between 14 May 2021 (00.01 BST) and 31 August 2021 (23.59 BST), you will have the option to:
1. Donate your booking deposit to support HI.
2. Get a credit to use on hihostels.com at a later date.
3. Get a refund.
The cancellation must be made at least 24 hours prior to the arrival time. This can be done either online through your hihostels.com account or by direct email to the hostel. For cancellations within 24 hours of arrival time, the usual cancellation terms apply and the deposit remains non-refundable. The arrival time at your destination hostel is considered as 18:00 (6pm) local time to the hostel.
The ‘HI Flexi-booking’ promotion will be reviewed regularly and is subject to change or removal without prior notice.
CREDITS
Credits are issued in £GBP and are valid for 12 months, unless stated otherwise.
Credits must be used on a booking made by the expiry date, but the hostel stay can be at any later date.
The GBP value and its daily exchange rate will be used as a reference, not the payment currency.
The credit is only valid for use on hihostels.com, and on any bookable hostel of your choice.
Credits cannot be exchanged for cash.
Bookings made with a credit cannot be refunded for cash. If a booking made with a credit must be refunded, we will issue a new credit to the lead booker.
Credits can be used by a person other than the credit holder, however, approval from the original credit holder will be required by email. In this instance the original credit holder will forfeit any future claim on that credit.
REFUNDS AND CHARGEBACKS ON BOOKINGS
If you have stayed and want to request a refund then please address this request to the hostel or Association that runs the hostel. If you have been charged a late cancellation or no show and believe it has been unfairly applied, please address this with the hostel.
The deposits we collect on behalf of the hostels are non-refundable therefore no refunds are available.
If you believe that we have failed to display the correct prices, failed to show terms & conditions, or failed to confirm your booking to the hostel, please approach us directly.
If you have not been delivered the services as described in your contract with the hostel then you will need to address that with the hostel (or Association that runs the hostel).
WEBSITE TERMS OF USE AND PRIVACY POLICY
These Terms & Conditions for Transactions should be referred to in the context of this Website’s Terms of Use and Privacy Policy.
