Contact Us

We’d love to hear from you, but you should find the answer to your question in our FAQs   

Please check them out and, if you still have a question, contact us as follows:

Hostel stays

Please contact the hostel directly if you have a question relating to a stay or hostel facilities. You will find the details on the individual hostel page.


For enquiries about group bookings please visit our Groups page

Content Collaboration

If you are a content creator and would like to pitch us some ideas, please get in touch at


If you purchased your membership on, please email us at with any queries. If, however, you purchased your membership from a hostel or local YHA, please contact them directly. Details can be found on the individual hostel page or on Our Network page.


If you have a service or product that you think would be a great one for our members or would like to sponsor our events and programmes, please get in touch at

All other enquiries

You can contact us by email at info[at] Our team works Monday to Friday, 9am to 5pm (UK time), we will try to respond within two working days.
Hostelling International  7 Bell Yard  London  WC2A 2JR  England  (Postal mail only - no office)